Privacy Policy
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The item must be unused, unworn, unwashed, and in the same condition as you received it.
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The item must have all original tags and packaging.
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The return must be initiated within 14 days of receiving your order.
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Sale items or items marked as final sale may not be eligible for returns.
How to Initiate a Return
To initiate a return, please follow these steps:
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Email us at info@barkandrain.com with your order number and reason for return.
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Our customer service team will review your request and provide instructions on how to return your item(s).
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You are responsible for the shipping cost of the returned item unless the item was defective or incorrect.
Refunds & Exchanges
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
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We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, email us at info@barkandrain.com with the details of the issue.
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Return Shipping;
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a product defect or error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.